There are several factors to consider when an Eye-Fi Card fails to wirelessly upload photos and videos. First off it is important to note that the only way files are automatically uploaded off an Eye-FI Card is wirelessly. It does not matter what kind of device the card is plugged into. If the card is getting power it will attempt to upload files. This is helpful information since it can be used to help diagnose upload failures.

Can the card make use of an available network?

When an Eye-Fi Card has power it will attempt to upload files via a known and configured wireless network. So it is important to be sure the card can make use of an available wireless network. Re-adding a known network will help you confirm that the card is wirelessly able to access and communicate with your network, therefore confirming that the card’s wireless functionality is fine. If you are unable to add the network, then it is unlikely photos will upload.

Make sure the card has power

If you’re having difficulty having the card transfer the files while it’s in your camera, make sure that the power-management settings of your camera are adjusted so that it does not power-down immediately. Most cameras have the ability to adjust the amount of time before the camera cuts power to the card slot. Make sure to extend the amount of time the camera keeps power on to as long as possible via your camera’s “Auto Power Off” setting. This will insure that the card has power when it needs to upload files.

Range variability

The wireless range of your Eye-Fi Card for photo and video uploads is listed as 45 feet indoors and 90 feet outdoors. These values are under ideal conditions, camera bodies, walls, building materials and other electronic devices can contribute to reducing your card’s wireless range. When encountering wireless upload failures from within your camera, move your camera closer to your wireless router. Generally if you are within 15-20 feet in line of sight of the router you should be fine. Take several pics and wait for a minute or two to see if the card uploads. If it still fails, remove the card from the camera and insert it into your computer via the supplied card reader. This will allow for maximum range since the card’s antenna will not be constrained by a camera body.

Network and router firewalls

Sometimes a router firewall can create an environment that is difficult for the Eye-Fi Card to work in. If you are comfortable editing the settings of your router, you may want to try to disable any firewall that your router may be using to see if this is affecting your card’s wireless ability.

Last but not least

If you have tried all of the above and still have yet to get your card to successfully upload, it may be best to contact Eye-Fi Customer Care.