There are several factors to consider when an Eye-Fi card fails to wirelessly upload photos and videos. First off it is important to note that the only way files are automatically uploaded off an Eye-Fi card is wirelessly. It does not matter what kind of device the card is plugged into. If the card is getting power it will attempt to upload files. This is helpful information since it can be used to help diagnose upload failures.
Does the card recognize there are uploads pending?
Make sure the images or videos which have not yet uploaded are in a supported folder and a supported file type. Only the Pro and Pro X2 cards can wirelessly transfer RAW images, 2 GB cards cannot transfer videos, and only X2 cards can transfer .mts videos. For more information on supported video file types and locations go to Supported Video Formats. For more information on RAW images go to Supported RAW files.
Can the card make use of an available network?
When an Eye-Fi card is powered on in a camera or computer it will attempt to upload files via a known and configured wireless network. So it is important to be sure the card can make use of an available wireless network. Re-adding a known network will help you confirm that the card is wirelessly able to access and communicate with your network, therefore confirming that the card’s wireless functionality is fine. If you are unable to add the network, then it is unlikely photos will upload.
Is there a destination for all media types?
Eye-Fi View cannot be the only destination for a card. In the Eye-Fi Center settings for your card, ensure there is either a local or online destination for photos (JPG), videos, and RAW (if applicable).
Make sure the card has power
If you’re having difficulty having the card transfer the files while it’s in your camera, make sure that the power-management settings of your camera are adjusted so that it does not power down immediately. Most cameras have the ability to adjust the amount of time before the camera cuts power to the card slot. Make sure to extend the amount of time the camera keeps power on to as long as possible via your camera’s “Auto Power Off” setting. This will ensure that the card has power when it needs to upload files.
The wireless range of your Eye-Fi card for photo and video uploads is listed as 45 feet indoors and 90 feet outdoors. These values are under ideal conditions, camera bodies, walls, building materials and other electronic devices can contribute to reducing your card’s wireless range. When encountering wireless upload failures from within your camera, move your camera closer to your wireless router. Generally if you are within 15-20 feet in line of sight of the router you should be fine. Take several JPG photos and wait for a minute or two to see if the card uploads. If it still fails, remove the card from the camera and insert it into your computer via the supplied card reader. This will allow for maximum range since the card’s antenna will not be constrained by a camera body.
Enable Wireless Transfers in Camera
Certain Eye-Fi Connected cameras disable the wireless functionality of your Eye-Fi card by default, which will prevent your Eye-Fi card from wirelessly transferring photos and videos. If your Eye-Fi Connected camera is failing to transfer photos check to see if the Eye-Fi functionality of your card has been disabled. Follow the instructions in Enable Wireless Transfers in Camera for more details.
Sometimes a router or other hardware firewall can create an environment that is difficult for the Eye-Fi card to work in. If you are comfortable editing the settings of your firewall, you may want to try to disable anything on your network that may block Eye-Fi card or software communications.
Most modern operating systems include a software firewall to filter network traffic, and these can prevent the Eye-Fi card and software from functioning properly. Software firewalls can be administered either through your operating system or anti-virus suite. In order to receive uploads from your Eye-Fi card, it may be necessary to allow incoming network connections to the Eye-Fi Helper program. Here are the steps to configure the built-in firewalls on Windows and Mac OS X:
Below are some anti-virus programs which we have seen cause issues such as this. Try disabling your anti-virus if you have one in the list below. It may be necessary to uninstall some of these programs for it to be fully disabled.
Last but not least
If you have tried all of the above and still have yet to get your card to successfully upload, it may be best to contact Eye-Fi Customer Care.
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